MediaCentral is configurable and scalable to adjust to workflow requirements over time and give users continuous access to new features. All of the products are installed at SRF’s Campus Zurich, to which the other studios connect remotely through the company’s own network infrastructure. Configurable and ScalableĪs well as MediaCentral | Production Management, this infrastructure includes Avid NEXIS shared storage, which SRF’s production team uses to share media across the network and collaborate in real time from outside locations, as well as Avid Media Composer | Ultimate editing software. These subscription versions put SRF in a better position to keep its production operations up to date. SRF has been an Avid-based facility for more than 15 years and has extended its relationship with Avid by upgrading its media production workflows to the new versions of the MediaCentral production platform and Media Composer editing software. With three TV channels, six radio stations and online content, SRF is a public service that promotes freedom of opinion through factual information, and supports Switzerland's cinematic, musical and literary output. You must be able to work as part of a Worldwide team, and show team player skills.Schweizer Radio und Fernsehen (SRF) is the largest electronic media company in Switzerland to cover the German speaking markets, SRF's production operation and teams are distributed across their main TV studios located in Zurich and Basel. You must have a clear understanding of Customer Support delivery and be able to demonstrate such by way of examples. Fluency in another language would be an advantage. You must be able to communicate fluently and efficiently in English. You are keen to learn Broadcast Workflow, and how MediaCentral | CloudUX systems forms the heart of Avid’s Media Central Product range. Knowledge of Avid’s CloudUX and/or Media Asset Management products is a distinct advantage, but knowledge of other vendors’ asset management systems would be acceptable. Knowledge and experience of a programming language, like C++ or similar is desirable. Knowledge about Docker and Kubernetes is desirable. You must be able to demonstrate knowledge and experience of Linux/CentOS, Network architectures, OSI models, Internet Protocols and the like. You have a passion for Technology, You are also a keen problem solver, excelling at analysing and figuring out technical issues using self initiative, experience or learning. A proven track record in providing technical support for Avid’s product portfolio and/or of a Media Asset Management System in your current Job role is also acceptable. Ideally, You will have a BA (Hons) or BSc (Hons) Qualification in Computer Science, Digital Media Production, Video and Streaming Technology, or Similar. Usage of Avid’s shared content systems, such as Avid’s Knowledge Base (KB) to not only help resolve known issues - but also to capture new solutions to problems as they are resolved.Įngage in the handover process from the Professional Services Delivery team to CS ensuring issues from Project installations and upgrades are entered in the CRM tool and worked upon to a successful resolution.Īssist the Avid Sales teams in the promotion of Avid Products and Support Offerings Where necessary - Escalate and manage issues in accordance with the Avid Escalation process, providing Customers and Avid internal staff with regular progress updates as directed. Work with 3rd party vendors and OEM’s as part of Avid’s “Open Eco-System” workflow methodology. Work as part of a WW Team to maintain and perform upgrades to Avid’s Technical Lab system in the UK to ensure that product availability and compliance is maintained. Solve complex technical problems – including the testing of configurations and the operation of processes / workflows using Avid’s Technical Lab systems to emulate that of a Customer’s environment. Work in conjunction with Avid’s Reseller network to ensure that End Customer satisfaction and problem resolution targets are met. To support Avid’s market leading Platform solution Media Central Cloud UX and Media Asset Management solutions, (Interplay MAM & Media Central Asset Management) as part of a WW support team.įollow standardized CS practices & processes in analyzing situations or leveraging pre-existing information to identify and resolve problems.Īccurately record, respond to, and work issues relating to Avid’s Customers and Reseller network via the Avid CRM business tool to ensure SLA resolution targets are met.
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